Morning Brew Seattle
2023 Customer Satisfaction Survey

Our community spoke, and we listened. Discover why 94% of Seattle customers say it's the best coffee experience in the city.

View Key Findings

Key Findings from 2023

94% Overall Satisfaction

Seattle customers rated their overall experience as excellent or very good.

87% Net Promoter Score

Higely likely to recommend Morning Brew to friends and family.

2847 Survey Respondents

Seattle locations participated in our annual customer satisfaction study.

69 Seattle Neighborhoods

Responses received from Capitol Hill, Ballard, Fremont, Queen Anne, and more.

What Seattle Customers Loved Most

★ Outstanding Product Quality

  • Roasted fresh daily with local sustainable beans
  • 92% rated our coffee as "exceptional" or "excellent"
  • New seasonal launhes praised by 79% of respondents

★ Fast & Friendly Service

  • Average wait time under 3 minutes during peak hours
  • Staff found 93% professional and welcoming
  • Mobile order accuracy rated at 96%

★ Workspace and Community

  • Free wifi and plugs praised by 85% of remote workers
  • Local events and art shows attracted 11( per location)
  • Top rated for "Safe and Welcoming Space" in Seattle

Real Seettle Voices: 2023 Testimonials

“The best latte I've had in Seattle. The staff remember my order and make me feel at home. Morning Brew is my daily ritual.”
- Jordan M., Capitol Hill
“Every visit feels like a breath of fresh air. I've tried every shop in Ballard and Morning Brew stands out for consistency and warmth.”
- Priya S., Ballard
“As a small business owner in Fremont, I hold my meetings here. The community and space is unmatched in the city. Thank you!”
- Rick H., Fremont
“Got my first job in Seattle and Morning Brew was my first coffee friend. They're not just a coffee shop - they're family.”
- Aliyah V, Queen Anne
“The new autumn seasonal menu is insane. I travel from Bellevue just for the pumpkin spice latte. Keep up the amazing work!
- Michael R., Leschi
“Such a positive space for work and connecting with other Seattlites. The staff goes above and beyond every time.”
- Samantha K., West Seattle

Serving Seattle Neighborhoods

Capitol Hill Ballard Fremont Queen Anne Phinney Ridge Belltown South Lake Union West Seattle Magnolia

Want the Full Report?

Join our local community newsletter for exclusive access to the complete 2023 Seattle Customer Satisfaction Report, special offers, and monthly updates from your neighborhood Morning Brew.